Terms of service

Terms of Service

Last Updated: December 16, 2025

Please read these Terms of Service ("Terms") carefully before using halfenhouse.com (the "Site"), operated by Halfen House S.L. ("we", "us", or "our").

1. Agreement to Terms

By accessing or using our Site, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you may not access the Site or use our services.

2. Use of the Site

You may use our Site only for lawful purposes and in accordance with these Terms. You agree not to:

Use the Site in any way that violates any applicable national or international law or regulation
Engage in any conduct that restricts or inhibits anyone’s use or enjoyment of the Site
Attempt to gain unauthorized access to any portion of the Site or any systems or networks connected to the Site
Use automated systems (including robots, spiders, or scrapers) in a way that overloads or disrupts the Site

3. Products and Services

All products and descriptions on the Site are subject to availability. We reserve the right to limit quantities, modify descriptions, or discontinue products at any time without notice.

Prices are subject to change without notice. While we strive for accuracy, we do not warrant that product descriptions, colors, or other content are error-free.

Note: This does not affect your statutory rights regarding defective goods (see Section 13).

4. Account Registration

If you create an account, you must provide accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account.

5. Orders and Payment

By placing an order through the Site, you are making an offer to purchase products subject to these Terms.

All orders are subject to acceptance and availability. We reserve the right to refuse or cancel orders due to:

Product availability
Pricing or description errors
Suspected fraud or unauthorized transactions

Payments must be completed before orders are processed. Prices are listed in EUR and include VAT (IVA) where applicable.

6. Shipping and Delivery

We ship within Spain and internationally. Shipping costs and delivery times vary depending on destination and shipping method.

Delivery estimates: Delivery times are estimates and not guaranteed. We are not responsible for delays caused by customs, carriers, or events beyond our control.

Risk of loss: The risk of loss or damage transfers to you only when you, or a third party designated by you (other than the carrier), acquire physical possession of the goods.

7. Returns and Refunds

Our Refund and Return Policy forms an integral part of these Terms. Please review it carefully before making a purchase.

8. Intellectual Property

All content on the Site, including text, images, graphics, logos, designs, and software, is the property of Halfen House S.L. or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without our prior written consent.

9. Prohibited Uses

You may not use the Site or its content:

For unlawful purposes
To infringe intellectual property rights
To submit false or misleading information
To upload malicious code or interfere with the Site’s functionality
To harass, abuse, or discriminate against others

10. Limitation of Liability

To the maximum extent permitted by law, Halfen House S.L. shall not be liable for indirect, incidental, consequential, or punitive damages arising from your use of the Site.

Important: Nothing in these Terms limits our liability for death, personal injury, fraud, or where exclusion is not permitted under applicable Spanish or EU law.

11. Indemnification

You agree to indemnify and hold harmless Halfen House S.L. from any claims arising out of your use of the Site, violation of these Terms, or infringement of third-party rights.

12. Governing Law and Jurisdiction

These Terms are governed by the laws of Spain.

Consumers: If you are a consumer resident in the European Union, you may bring claims in the courts of your place of residence or in Spain, in accordance with applicable consumer protection laws.
Businesses: For business customers, any dispute shall be submitted to the exclusive jurisdiction of the courts of Barcelona, Spain.

13. EU Consumer Rights and Legal Guarantee

Right of withdrawal: In accordance with EU law, you have the right to withdraw from a purchase within 14 days without giving any reason.

Legal guarantee: In compliance with Spanish consumer law, all products sold benefit from a 3-year legal guarantee of conformity from the date of delivery. If a product is defective, you are entitled to repair, replacement, or refund, as applicable.

14. Online Dispute Resolution (ODR)

In accordance with Article 14 of Regulation (EU) No 524/2013, the European Commission provides an Online Dispute Resolution platform available at:
http://ec.europa.eu/consumers/odr/

15. Complaint Forms

In accordance with Catalan and Spanish consumer regulations, official complaint forms (Hojas de Reclamaciones) are available to customers upon request at our registered address.

16. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall remain in full force and effect.

17. Changes to Terms

We may update these Terms from time to time. Material changes will be communicated on the Site. Continued use of the Site constitutes acceptance of the updated Terms.