Shipping policy

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Shipping Policy

At Halfen House, we strive to process and ship your orders as quickly and carefully as possible. Please review the information below regarding our shipping process.

Order Processing Time

Since our items are in stock and ready to ship, all orders are processed within 1 to 2 business days (Monday to Friday, excluding Spanish public holidays) after payment confirmation and before dispatch.

Weekends & Holidays: Orders placed on Friday afternoons, weekends, or public holidays will be processed on the next business day.
Confirmation: Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

Shipping Carriers

We work with trusted shipping carriers to deliver your orders, including:

Correos (Spanish Postal Service)
DHL
InPost

The carrier assigned to your order depends on your location and the shipping method selected at checkout.

Shipping Costs

Shipping costs are calculated automatically at checkout based on:

Your delivery address.
The weight and dimensions of your order.
The shipping method selected.

You will always see the final shipping cost before completing your purchase.

Estimated Delivery Times

Delivery times are estimates and begin after your order has been dispatched from our Barcelona studio.

Barcelona: Approximately 1 to 2 business days.
Rest of Spain: Approximately 2 to 4 business days.
Portugal & Rest of Europe: Approximately 3 to 7 business days.
International (Non-EU): Delivery times vary depending on destination and customs processing.

Please note that we cannot guarantee exact delivery dates.

Tracking Your Order

Once your order has been shipped, you will receive an email with a tracking number. You can use this number to monitor your shipment directly on the carrier’s website.

International Orders: Customs & Duties

European Union: No customs duties or additional taxes apply to orders shipped within the EU.
Non-EU Countries (including the UK, USA, and Switzerland): Orders may be subject to import duties, taxes, and customs clearance fees imposed by the destination country.

These charges:

Are not included in our product prices or shipping costs.
Are the responsibility of the recipient.
Refusal to pay customs duties does not constitute a valid return. If a package is returned to us due to unpaid customs fees, the cost of return shipping and any administrative fees may be deducted from your refund.

Lost or Damaged Shipments

Risk of Loss In accordance with EU consumer law, Halfen House assumes responsibility for your order until it is delivered to you. If your package is lost in transit, please contact us at karina@halfenhouse.com, and we will arrange a replacement or refund.

Damaged Items If your order arrives damaged, please:

Contact us within 48 hours of delivery.
Provide clear photos of the damaged item and the outer packaging.
Keep all original packaging until the issue is resolved.

Incorrect Address

Please ensure that your shipping address is correct and complete before placing your order. We are not responsible for orders shipped to an incorrect address provided by the customer.

If you need to update your address, contact us immediately at karina@halfenhouse.com. While we will do our best to assist, changes cannot be guaranteed once an order has been processed.

Special Delivery Requests

If you have specific delivery requirements or need your order by a certain date (for example, for a gift or event), please include this information in the order notes at checkout or contact us directly. While delivery dates cannot be guaranteed, we will do our best to accommodate your request.